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FAQ
Orders:
How do I place an order ?
To place an order, you will want to visit our website milazzo.shop which you may also see populate as milażzo.com.
Can I modify or cancel my order after it’s been placed?
No. If you wish to cancel or modify your order once it has been placed, you will need to proceed with cancelling the order completely then repurchase.
How do I track my order ?
For the best way to track your order, you will need to use the tracking number in which will be sent to your email after placing the order. You will then be able to see all of your tracking and shipping details.
Will I receive an order confirmation?
Yes, order confirmations immediately generate when placing on the order placement page which you will also see in your email.
What happens if an item is sold out?
If an item sells out after you have placed your order, then the item is already selected and placed to you. However , if the item has sold out before or during checkout before placement, our webpage will direct you to refresh then you will see the updated inventory.
Shipping:
Do you offer free shipping?
Yes, our standard shipping is free which has a 3-5 business day delivery turnaround time.
How long does shipping take?
For our free standard shipping the turnaround time for standard delivery option is 3-5 business days.
Do you ship internationally?
Currently, Milazzo only ships nationally within the United States.
Will I have to pay customs or import duties?
Milazzo only charges an expedited fee of $35 for one business next day shipping or $25 for 2 business day shipping with UPS. Any additional shipping, import, or any other custom fees would soley depend on the regulations of particularly where your items will be shipping to.
Do you offer expedited shipping?
Yes, Milazzo offers expedited shipping with UPS. Our expedited shipping options include $35 for 1 business day next day and $25 for a 2 business day delivery.
How are luxury items packaged for shipment?
Our luxury items are pre-packaged with the best wrapping material, carefully folded with extra cushioning placed in our premium packaging, which is extra taped and layered before shipping. Following that, the items are carefully handled and packaged for send off.
Returns & Exchanges:
What is your return policy?
Our return policy is 14 days from the expected delivery date.
How do I start a return or exchange?
In order to begin a return with Milazzo, you will need to repackage your items preferably with the original packaging and then you will need to drop it off at your nearest UPS using their custom return label to return it back to the shipper address as shown on the package. As far as completing an exchange, currently we require returns and repurchasing of our items only.
How long do refunds take?
The typical timeline for our refunds take 3-5 business days to clear from our merchant. However, your refund could take anywhere between that time to maybe a week depending on your bank policies. We best recommend contacting your financial institution for the precise turnaround time that they will take to release your funds back to your account.
Are sale items eligible for return?
In the event that Milazzo offers any sales, those items will also be eligible for a return.
What if my item arrives damaged or incorrect?
If any items are to arrive not in their original condition from leaving the shipping facility, you can contact us immediately through our email info@milazzo.shop to inform us of your delivery and we will happily assist you with a return for your refund or for a replacement item for that same product free of charge if you wish to have the item rather than a refund.
Sizing & Fit:
How do I choose the right size ?
our items come in standard sizes ranging from Small to Large
Is there a size guide ?
We currently do not offer a size guide on our website because we offer standard sizes which range from S-L. However, you can continue to inquire with us in the future about a size guide or size changes.
What if I’m in between sizes?
If you are in between sizes, we best recommend that our customers choose the next biggest size up or the next smallest size down based on their body proportion and/or top to bottom ratio.
Do your garments run true to size?
Yes, our garments run true to their sizes as shown.
Can I get a personalized sizing assistant?
Currently, Milazzo doesn’t offer any personalized assistance with our sizing as our items come in standard sizing that are true to size.
Products :
Where are your garments made ?
Our Milazzo garments are made in Italy.
What materials do you use?
Milazzo uses a wide range of materials for our clothing ranging from nylon, polyester, cotton, silk, etc.
How should I care for my garments?
The best way to care for our garments is to hand wash our items.
Are your products ethically or substantively made?
Yes, our products are made with the best materials. Our garments does not contain any harsh chemicals nor any toxic materials in which are detrimental to your body or skin.
Will sold out items be restocked?
Some of our items may or may not be restocked. For more information on what is sold out and what will be restocked we recommend staying in touch on our website and checking our product page periodically.
Are your collections limited-edition?
As of currently, Milazzo isn’t offering any featured collections or any limited-editions. However, there are many collections to come. For more information, continue to visit our website milażzo.com which you can also search by using milazzo.shop for more product information.
Payments:
What payment methods do you accept?
We accept all payments which include PayPal, PayPal Pay Later, Visa, Mastercard, Discover, American Express, Venmo, Apple Pay and Google Pay.
Do you offer installment payments ?
Yes, we offer installment payments through our partnership with PayPal Later.
Please email us at info@milazzo.shop with any questions regarding our installment payment option before placing your order.
Is my payment information secure ?
Yes, our website is secure and we do not save or share any sensitive or personal information.
Can I use multiple payment methods?
Yes, split payment methods are accepted.
Gift Services:
Do you offer gift wrapping?
Yes, we can offer holiday or any gift wrapping. However, it’s not an automatic feature that we offer. If any customer wishes to request any special gift wrapping Milazzo will require a fee of $100.00 per boxing. Which will be an additional fee if a customer wishes to use our expediting shipping as well. For any custom gift wrapping, that will need to be directly requested before placing the order and be directly enabled to us at our email info@milazzo.shop first to avoid any preparing and shipping delays.
Can I include a personalized gift message ?
Yes, we can offer custom cards in which will be included inside your premium packaging. But as for anything you may wish to personalize, we would require you to pre-request it to our email info@milazzo.shop at least one week in advance along with any gift wrapping you might wish to request with us. We would also like to note that there will be an extra fee of $50.00 applied to your order per card for any personalized gift cards that our customers wishes to include with their purchase.
Do you sell gift cards ?
Milazzo currently doesn’t offer any gift cards. For any information on gift cards in the future we may offer, please refer to our website for any updates.
Customer Account:
Do I need an account to place an order?
No, we do not require you to have an account with us in order to place an order on our website.
I forgot my password, what do I do?
You don’t need an account with a username and password in order to shop with us. In case you have made an account with us and you are not able to remember your password, We recommend you click the hyperlink button underneath the password blank that says "forgot password" and then select to create a new password.
How can I update my account password?
In order to update your account password on our website, we best recommend you try clicking on the hyperlink underneath the password blank and clicking where it says "forgot password" and then proceed to change your password.
Exclusivity:
How do I gain access to exclusive releases?
The best access to any exclusive releases is by making an account with us on our website in which you will be notified via email with our latest drops and offers.
Do you offer V.I.P. or loyalty benefits?
As of currently, Milazzo doesn’t offer V.I.P. or loyalty benefits. For more information on any future V.I.P. or loyalty benefits, stay in touch with us through our website and even with making an account with us for direct updates about our upcoming offers and collections.
How can I join your mailing list?
The best way we recommend joining our mailing list is by creating an account through our website.
Authenticity:
How can I verify the authenticity of my purchase?
For authentication of your purchase, you want to check the hang tags. There are many counterfeit designer items and the most common giveaway is the clothing tags showing they were made other than where the original product was made. For example: Authentic Milazzo will show “ Made in Italy”. If your clothing tag were to say “ Made in France” then that wouldn’t be one of our authentic items. Another thing you can check for authenticity is the hang tag stitching and material. Our labels are satin specific and comes with 2” and 4” dimensional stitching.
Are all your products authentic and brand new ?
Yes, all of Milazzo products are authentic as well as being brand new.
Where are your products sourced?
Our products are sourced in Italy
Customer service:
How do I contact customer service?
You contact our customer service through our email info@milazzo.shop. We will contact you back in no more than 1-2 business days.
What are your customer service hours?
Our customer service hours are 9 A.M. - 11 P.M. Eastern (EST) time zone; Monday through Friday and from 9 A.M.- 5 P.M. Eastern (EST) time zone; Saturday through Sunday. For customer service questions please email us directly at info@milazzo.shop during our business hours and we will get back to you to answer your questions as soon as possible.
How quickly will I receive a response?
During our business hours we will work to get you assisted with any questions you may have as soon as possible. As far any questions or concerns that you may have outside of our business hours, we will respond back to you in no more than 1-2 business days.
Privacy and security:
Is my personal information protected?
Yes, your personal information is secured with our website. We do not sell any of your personal or confidential information to any third parties.
How is my information used?
We don’t use any of your personal information. We also do not save personal information.
Do you use cookies?
Yes, our website uses cookies. You will have the option to accept all cookies or decline all cookies when visiting our website.
Brand-Specific Questions:
What is your brand’s story and inspiration?
Milazzo was created behind an Italian woman who, since childhood felt like she had no voice and made to feel invisible. That little girl had an immense desire to feel heard, seen, and powerful. She would play with clothes and make her own styles despite them being frowned upon for not being in sync with the standard or trending fashions. That little girl not only yearned for people and the world to become obsessed with her vision and love for out of the ordinary styles and fashion, but also be made to feel like she WAS the standard and her opinion and way of thinking and feelings mattered. That little girl whom played all day putting styles and pieces together and then later sketching out her very own vision regardless of it being constantly shamed and no one being able to grasp her out of the box thinking then grew up and decided to establish her own voice, identity, and power statement. Something that just YELLED boldness, power, uniqueness, and luxury all in one. Something timeless that demands focus and attention when one enters the room. Something that says I AM FASHION!
Then Milazzo was born! My biggest inspiration has always been not just having to be seen and not heard but to become both SEEN AND HEARD. Even without talking. We want our clothes to do the commanding for you what society might shun. This is why this exotic Italian brand was founded and created by the non only Arÿan Milazzo.
What makes your clothing different?
What sets Milazzo apart as a brand is the way we craft and select designs that are timeless. There is no going out of style or our wear becoming “vintage”. Our pieces can and will be worn for decades to come and will always set the fashion standards to come.
Do you collaborate with artists or designers?
Milazzo will be collaborating with artists and other designers although we aren’t currently. For future collaborations visit our website milażzo.com and/or milazzo.shop for soonest updates.
Do you release seasonal collections or limited drops ?
Yes, Milazzo will be releasing seasonal collections and limited drops. For best updates, visit our website milażzo.com which you can also search by using milazzo.shop.
Why is your clothing priced as it is ?
What makes our clothing so expensive is our pieces being specially handmade and hand-picked first in Italy made of the finest fabric patch by patch accompanied by hand-crafting using the finest stitching which is hand prepped for hours on end to ensure the best design and finish. Our craft is then flown in. That’s also what makes it premium.
Are your fabrics sourced responsibly?
All of our fabrics are sourced responsibly and diligently.
Are your garments handmade or produced in limited quantities?
Our garments are hand-crafted and we also hand-pick some of our exclusive garments which are also made with the best material and acquires the finest stitching that we provide in quantity limits as well.
What quality checks are performed before shipping?
Our Milazzo team performs a wide range of quality checks before we clear them to be shipped to our customers. One way that we ensure its safety to clear is specifically; but also amongst other measures is by inspecting our garments inside and out to make sure that every thread and stitch has remained intact following its arrival to our shipping locations.
Can I pre-order upcoming collections?
Yes, you will be able to preorder our upcoming arrivals in which you will see on our website once we have dropped our preorders.
How do I care for speciality fabrics and embellishments?
To properly care for and handle our garments we recommend that you carefully hand-wash our garments.
Do you offer altercations or tailoring recommendations?
Milazzo currently does not offer any altercations to our clothing. For any altercation or tailoring, we recommend using personal or local tailoring options. For the best and latest updates on our tailoring options, continue to visit our website.